All of our products are checked for quality before dispatch and while we do try our best to ensure that the products are delivered to you in perfect condition, the product may be damaged during transit.
If this happens, please send us an email at enquiry@theglowclubnz.com or contact us via instagram within 14 days, along with your order number, full name, and an image of the damaged product(s) for us to help you promptly.
Once approved, we will then give you options to choose from the following:
- If you would like to proceed with a refund, depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to be posted to your account.
- If you would like the same products, let us know in your email and we will arrange a return label to send us back the damaged product(s).
We will then give you options to choose from the following:
- If you would like to proceed with a refund, depending on your credit card company, it may take an additional 3-7 business days after your credit is applied for it to be posted to your account.
- If you would like the same products, let us know in your email and we will arrange a return label to send us back the damaged product(s).
Sale Policy
We hope that you will be delighted with your purchase. If you change your mind about your purchase, you are welcome to return your product to us within 14 days of your purchase date which means you have 14 days after receiving your item to request a return.
Please choose carefully as refunds are NOT provided where you have simply changed your mind or made a wrong selection.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Strictly no return and exchange for all the Sale items.
To start a return, you can contact our customer service. If your return is accepted, we’ll send you an instruction on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at enquiry@theglowclubnz.com
Please note: returns are at the expense of the customer.
*This offer cannot be combined with any other offers including the following:
- Complimentary 10% off coupon with posting of sharing a photo/stories on your social media.
- Free samples and other free gift will NOT be given with any purchase during the sale period.
- Sale items may not be returned or exchanged UNLESS faulty.
- Reserve or collecting requests will NOT be available during sale period.
Question - What if I get an allergic reaction to your products?
If you are aware that certain ingredients cause allergic reactions, ask for assistance at our store sales assistants, or email us at enquiry@theglowclubnz.com or contact us via instagram before making an order. You can also check the product descriptions and ingredients list on our website.
We apologize in advance if our products do give you an allergic reaction. Unfortunately, The Glow Club is not held liable for reactions that you develop and is unable to offer replacement products or refunds. To avoid this from happening, our knowledgeable staff members will always be happy to help, and we try our best to consult customers as they tell us what fits their skin type. If making a purchase in store, it is strongly recommended that you test the product on a small area of your skin first if you are unsure.
*If any skin irritation/reaction occurs, please discontinue use and seek medical advice.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.