Shipping Information
- Daily Shipping: We ship orders daily before 1 PM.
- Free Shipping: Free nationwide shipping for orders over $100 within New Zealand.
New Zealand Shipping
Delivery Times
- Standard Delivery: Orders are delivered within 1-3 business days, depending on your location.
- Rural Areas: Deliveries to rural addresses may take longer.
Note: Overnight delivery is not guaranteed if there are delays with our courier.
Shipping Rates
- Standard: $6.99 (1-3 days delivery)
- Rural: Additional 5-7 working days on top of standard delivery time
Partner Carrier
We partner with NZ Post for all deliveries. For any questions about your delivery after dispatch, please contact Courier Post directly.
Order Processing
All stock is located at our Newmarket store. Orders are processed as soon as possible within standard business hours. You will receive a confirmation email with a tracking link once your order has been shipped.
Signature Requirements
- Signature Required: If your parcel requires a signature, please ensure someone is available to sign for it.
- Non-Signature Parcels: If you opt for non-signature delivery, ensure your courier has a secure location to leave your parcel.
Important: Neither The Glow Club nor NZ Post can offer refunds or replacements for items lost, damaged, or stolen after delivery. Contact us within 21 days to initiate a claim. After this period, we and NZ Post will be unable to assist.
Claims for Loss or Damage
- Consumer Guarantees Act 1993: Enquiries for loss or damage must be lodged within 21 days from the posting date.
- Claim Process: Once we investigate your enquiry and request a completed claim form, you must provide all relevant information within 6 months of receiving the form.
Contact NZ Post Customer Care at 0800 268 743 or 0800 501 501 to lodge an enquiry or make a claim.
Australia Shipping
Delivery Times
- Express Shipping: Orders are delivered within 7-15 business days. The exact timing may vary based on your location and potential delays with Australian Post.
- Remote Areas: Deliveries to remote or rural areas in Australia may take longer than the estimated delivery time.
Shipping Rates
- Express Shipping: $25 (7-15 business days)
Tracking Your Order
- Australian Orders: Track your order through the Australian Post tracking system.
Customs and Duties
Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. These fees are not included in our shipping charges.
Partner Carrier
For Australian orders, tracking and delivery are facilitated through Australian Post. For any questions about your delivery once dispatched, please contact Australian Post directly.
Order Processing
All stock is located at our Newmarket store. Orders are processed as soon as possible within standard business hours. You will receive a confirmation email with a tracking link once your order has been shipped.
Important Contact Information
- NZ Post Customer Care: 0800 268 743 or 0800 501 501
- Australian Post Customer Care:13 POST (13 7678)
Final Notes
- Ensure your delivery location is secure if you opt for non-signature delivery.
- Contact us within 21 days for any claims regarding lost or damaged items.
- For delivery questions post-dispatch, reach out to NZ Post or Australian Post directly.